FAQ
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Frequently Asked Questions (FAQ)
Welcome to our Frequently Asked Questions (FAQ) page. Here, we've compiled answers to common queries to help you with your shopping experience. If you have any further questions, feel free to contact our customer service team on info@electronics-cy.shop
Delivery
We offer 1-2 working day deliveries. Each product listing specifies the estimated delivery time.
The estimated delivery time is mentioned under each product description on our website.
Yes, once your order is dispatched, you will receive a tracking number via email.
If your parcel arrives broken, please contact our customer service immediately with your order number and photos of the damaged item. We will assist you with the next steps, which may include a replacement or a refund.
Yes, your invoice is included in the shipment. If you cannot find it, please contact our customer service, and we will provide you with a digital copy.
Refund
Refunds can only be processed in person at our local store. Please bring the product and proof of purchase.
You need to bring the product in its original condition along with the proof of purchase.
Yes, refunds must be requested within 14 days of purchase.
Shipping & Returns
We ship using ACS or AKIS Express. You can choose your preferred courier during checkout.
Products can be returned within 14 days if they are in original condition. If the return is made via courier, the shipping cost is the customer’s responsibility.
Contact our customer service for a return authorization, pack the product securely, and ship it to us using either ACS or AKIS Express. The return shipping cost will be borne by you.
Payment
We accept payments by card, cash, and direct bank transfers.
Yes, cash on delivery is available.
Yes, we use secure payment gateways to ensure your payment information is protected.
